Use the FAQ
You need a general definition, comparison or preparation checklist.
QIFLY freight FAQ
Clear answers before you plan the shipment.
Find concise guidance on shipping methods, quotations, customs, DDP delivery, cargo preparation, tracking and claims—then continue to the complete governing guide or service.
6 customer-focused categories36 governed answers1 clear escalation path
FAQ categories
Start with the decision you are trying to make
Each category owns a distinct set of questions and links short answers to the relevant full guidance.
01Shipping Methods
Compare air freight, sea freight, express and combined shipping options from China without assuming one method fits every cargo.
6 answers →
02Quotes & Costs
Understand the information behind a useful quotation and the variables that can change total freight cost.
6 answers →
03Customs & Documents
Prepare accurate shipment records and understand where general freight guidance ends and customs-specific review begins.
6 answers →
04DDP & Delivery
Clarify duties, importer responsibility, last-mile delivery and the difference between physical door service and Incoterm scope.
6 answers →
05Cargo & Packaging
Prepare final shipment data, protect products for handling and disclose controlled cargo before carrier selection.
6 answers →
06Tracking & Claims
Understand shipment milestones, delay variables, damage reporting and the difference between carrier liability and cargo insurance.
6 answers →Common starting questions
Resolve the first uncertainty, then review the shipment details
These answers cover general planning only. Product eligibility, customs, rates and schedules require current cargo-specific review.
01Which shipping method is best for my cargo?+
The best practical method depends on the required delivery date, final packed weight and dimensions, cargo type, value, destination and delivery scope. Air or express commonly suits urgent compact cargo; FCL and LCL commonly suit larger or less urgent shipments.
Compare air and sea freight →02What information is needed for a freight quote?+
Provide the pickup city, final destination, exact product description, package count, final packed weight and dimensions, cargo value, ready date, preferred delivery responsibility and any battery, liquid, powder or magnetic status.
Use the freight quote checklist →03Which documents are normally required for international freight?+
A commercial invoice, packing list and transport document are common starting points. Product, origin, battery, dangerous-goods, license or destination requirements may add further records.
Read the shipping documents guide →04Does door-to-door shipping mean DDP?+
No. Door-to-door describes the physical movement from pickup to delivery. DDP also allocates import-duty and customs responsibilities and requires a compliant shipment-specific arrangement.
Read the DDP, DAP and DDU guide →05Who is responsible for export packing?+
The responsible party depends on the purchase and service arrangement. The shipper should ensure packing is suitable for the product and transport; QIFLY can coordinate agreed packing work but does not automatically certify product-specific packing design.
06How will I receive shipment updates?+
Update frequency and milestones depend on the service. Typical checkpoints may include pickup, warehouse receiving, booking, departure, arrival, customs status and delivery within the agreed scope.
When to contact QIFLY
General answer or shipment-specific review?
Use a guide
You need the full decision framework and important conditions.
Request a quote
You have verified cargo, route, packing and ready-date information.
Contact the team
The cargo is controlled, urgent, oversized or requires compliance review.
Still shipment-specific?
Send the cargo facts for a tailored answer
Include the product, packing, weight, dimensions, pickup, destination, value and ready date.